One of the most dreaded things in recruitment is atrtrition basically because all your recruitment efforts wer disolved in just one resignation letter (If you're lucky) because there are times where people don't necessarily tender resignation letters, they just disappear.
In the case of BPO companies, this situation is very much popular because of the high demand in labor and available job opportunities for workers in the country. Take for instance the situation in The Tata Group company. The organization has a current staff strength of 6,500 employees and because of the high attrition rate, they might recruit 5,000-10,000 more employees by 2011.
Anil J Gole, the vice-president of the company's Human Resources was quoted stating that:
“Creating and retaining a talent-base has become the biggest challenge. Similarly, increasing attrition rates at junior levels has also emerged as a major problem.”
This kind of issue should be addressed and a very good solution should be thought of in order to combat this problem. If not, this would only prompt massive recruitment and the attrition issue would not be resolved with that kind of approach.
Image from: stockxpert
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